Portal - Creating Users

Portal - Creating Users

How to Create a New User in the Power Portal

Follow these steps to add a new user to your Power Portal using the admin web portal.

Step 1: Log in to the Admin Web Portal

  1. Open a web browser on your computer.
  2. Navigate to power.usipcom.com.
  3. Enter your admin login credentials (e.g., ext@customerdomain.com) and password.
  4. Click Log In.
  5. From the top-right corner of the portal, select Manage Organization to access the admin dashboard.

Step 2: Open the Users Page

  1. In the admin dashboard, click the Users icon on the menu bar.
  • This will open the Users page, where you can manage existing users and add new ones.

Step 3: Add a New User

  1. Click the Add User button.
  • A pop-up window labeled Add a User will appear.
  1. Fill out the following fields:
  • First Name: Enter the first name of the user.
  • Last Name: Enter the last name of the user (used for the dial-by-name directory).
  • Extension: Assign a unique extension for the user (e.g., 101).
  • Department: Specify the department (optional).
  • Timezone: Choose the user’s timezone.
  • Email Address: Enter the user’s email for notifications and password recovery.
  • User’s Scope: Select the user’s access level:
  • Basic User
  • Office Manager (Support will need to assist with this role)
  • (Other options may be available depending on your system setup.)
  • Enable Voicemail: Check this box to activate voicemail for the user.
  • New Password: Set a numeric login password for the user (it will be masked).
  • Confirm Password: Re-enter the numeric password.


Step 4: Save the User

  1. Click the Add User button at the bottom of the form to save the new user.
  • The user will now appear in the Users list.
  1. Repeat the process for additional users, if needed.

Optional: Configure the User’s Settings

After creating a user, you may want to further configure their profile:

  • Voicemail Settings: Set up voicemail inbox options.
  • Answering Rules: Define how incoming calls are handled based on time frames or other conditions.

For detailed instructions on these settings, refer to the respective sections in the admin guide.

Notes

  • Ensure that the chosen extension number is not already in use.
  • Use strong passwords to enhance security.
  • If the user needs advanced permissions (e.g., Office Manager), please contact support.



    • Related Articles

    • Portal - Video Guides

      Video guides for the portal can be found at https://www.usipcom.com/hosted-guides/

    • Change current voicemail greeting

      From the portal, click on the Users tab. At the bottom of the page, make sure Hide System Users is unchecked. You will see that extension in the list of users. Click on that user and then go to the Voicemail tab. Scroll down to Greetings and click ...

    • Can I reboot phones from my portal

      From your admin portal, click in the Inventory. Check the box to the left of the phone you would like to reboot and then click on Reboot at the top.

    • Portal - Call Queues

      How to Create a Call Queue in Power Portal A Call Queue is a feature that places incoming callers in line to be answered by the next available agent. This is particularly useful for managing high call volumes in departments like customer support or ...

    • Portal - Time Frames

      How to Create Time Frames in Power Portal Time Frames allow you to define when specific answering rules or system behaviors apply. For example, you can create a "Business Hours" time frame for weekdays and a "Closed Hours" time frame for weekends or ...